Question 1

How do I create a new advertisement?

Accepted Answer

Click 'Add Ad,' choose the ad type (sale or auction), upload a product image, and let AI write a unique title and description for your product with a single click, or add it manually. Add details and images, select your payment method, and then click 'Pay'.

Question 2

What types of ads are available?

Accepted Answer

Sale ad, auction ad, featured ad (higher promotion)

Question 3

Can the ad be edited or deleted after it has been published?

Accepted Answer

You can delete an ad by clicking on 'My Order' then 'My Sales.' You will find all your ads there and can delete them. Editing is done by clicking on 'Edit' next to the ad. Auctions cannot be edited once started, but they can be canceled before the first bid.

Question 4

How do I participate in the auction?

Accepted Answer

Click on 'Bid', then confirm your subscription, pay the deposit, and start bidding.

Question 5

What are the auction fees?

Accepted Answer

A 1% fee is deducted from the seller's payment. Premium car auction: 750 riyals; other auctions: 250 riyals.

Question 6

Is it possible to get a refund for the insurance amount?

Accepted Answer

Yes, if you do not win the auction or do not start bidding, the deposit is refunded.

Question 7

What shipping methods are available?

Accepted Answer

With Zoud, via a delivery company at a cost of 27 riyals for up to 5 kg, or hand-to-hand by agreement between the two parties.

Question 8

How long does delivery take?

Accepted Answer

From 3 to 5 working days.

Question 9

Can the shipping address be changed after the order has been placed?

Accepted Answer

It cannot be changed at this time after the order has been confirmed.

Question 10

How can I register on the Zod platform?

Accepted Answer

By accessing the platform and proceeding to registration, the platform allows you to register in a normal way or via social media, then you will be redirected to the 'Nafath' application to verify your data, then return automatically to Zoud.

Question 11

How can I recover my password?

Accepted Answer

Click on 'Forgot Password' and enter your mobile number to receive a reset message.

Question 12

Can I change my email address or username?

Accepted Answer

Yes, through 'My Account' > 'Edit Personal Data'.

Question 13

What payment methods are available within the Zood platform?

Accepted Answer

Payment via payment gateway – Payment from wallet balance – Transfer to platform account with confirmation of receipt.

Question 14

Can I pay outside the platform?

Accepted Answer

Yes, but the platform is not responsible for any transactions that take place outside the internal payment system.

Question 15

How do I know if my order was successfully processed?

Accepted Answer

You will be notified automatically and an invoice will be issued, and you can track the order from the 'My Purchases' section.

Question 16

When should the money be transferred to the seller?

Accepted Answer

After the buyer confirms receipt of the product within 24 hours inside the system.

Question 17

Can I file a complaint or request a refund?

Accepted Answer

Yes, only for payments made within the platform. The platform is not responsible for any disputes arising from external payments.

Question 18

How can I track my order after payment?

Accepted Answer

The order status appears in 'My Purchases' and is updated automatically with notifications sent at each stage.

Question 19

Are both parties notified of any updates?

Accepted Answer

Yes, the system sends automatic notifications to the seller and the buyer.

Question 20

Does the platform provide an electronic invoice?

Accepted Answer

Yes, the invoice is automatically generated with order details and is displayed in the 'My Invoices' section.

Question 21

What is the role of management in payment processes?

Accepted Answer

The administration is automatically notified of high-value requests or in the event of reports.

Question 22

What is the expected timeframe for receiving the product?

Accepted Answer

Hand to hand: within 48 hours, and via Aramex: within 48 hours (on working days).

Question 23

Does the platform offer different shipping options?

Accepted Answer

Yes products can be shipped either hand-to-hand or via shipping companies such as Aramex

Question 24

Does the platform support multiple languages?

Accepted Answer

Yes, the translation is available in 10 different languages.

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